Personal Assistant Diploma (Level 2 Award & BCF V5)

eDistant Learning
Ref: EDUKOPL - BOS13
Course Type: Home Study
Study Hours: 250 Hours/Flexible
Tel: 0800 009 6081
Website: www.edistancelearning.co.uk/personal-assistant-course

The Personal Assistant Course is divided into three seperate courses with eighteen comprehensive modules:

Are you a Personal Assistant? Looking to become one? Then this course has what you need! It covers everything from effective communication, executive office skills and even includes our ECDL course so you know you will have the level of computer skill needed. This course is a comprehensive introduction into the world of the Personal Assistant and will give you all the tools you need to be successful.

EFFECTIVE BUSINESS COMMUNICATING
NCFE LEVEL 2 CERTIFICATE

Module 1 - The Essentials of Communication:
The Importance of Good Communication - Modes of Communication - The Key Elements of Communication - The Whole Message

Module 2 - Sending Informal Messages:
Memoranda ('Memos') - Electronic Mail (Email) - Text Messages - Facsimiles or 'Faxes'

Module 3 - Sending Formal Messages:
Letters - The First Impression - Greetings and Sign-Off - The Details - Writing Clearly - Writing Accurately

Module 4 - Two-Way Communication:
The Telephone - Using the Answer Phone - Using the Mobile Phone - Face-to-Face Meetings

Module 5 - Presentations:
Presentation Skills - First Impressions - Explaining Your Points Clearly Humour - Inviting Discussion - Ending the Presentation

Module 6 - Advertising:
Press Releases - Newspaper Advertisements - Direct Mail Web Sites

EXECUTIVE OFFICE SKILLS
NCFE LEVEL 2 CERTIFICATE

Module A - Customer Services:
Face to face contact - Dealing with awkward customers - Where are you? - Dealing with complaints - Complaints policy

Module B - Personnel Administration:
The work cycle - Recruiting - Shortlisting - Checklist on interview - Contract of employment - Personnel files

Module C - Project Management:
Defining a project - Work structures - Choosing your team - Resourcing the information - Who does what

Module D - Communications:
Body language - Appearances can be deceptive - Emphasis on words - Listening skills - Letter writing - Using the telephone - Getting the message

Module E - Training Administration:
The training cycle - Who benefits from training - Planning training

EUROPEAN COMPUTER DRIVING LICENCE
ECDL V5

Module 1 - Security for IT Users:
Unwanted messages - Malicious programs - Viruses and spyware - Intrusions - Passwords and PINs

Module 2 - IT User Fundamentals:
Operating system - Operate the computer desktop - Graphical user environment - File management

Module 3 - Word Processing:
Saving files in different formats - Create and edit small-sized word documents

Module 4: Spreadsheets:
Edit rows and columns in a worksheet; Copy, move, delete, and appropriately rename worksheets - Create mathematical and logical formulas using standard functions

Module 5: Using Databases:
What is a database and how it is organised and operated - Create a simple database - Create a table

Module 6: Presentation:
Work with presentations and save them in different file formats - Choose builtin options such as the Help function

Module 7: Using Email and the Internet:
The Internet - Security - Web browsing - Search for information - Save web pages - Download files

For more information visit:
www.edistancelearning.co.uk/personal-assistant-course