Enforcement Agent

SECTION: Revenues and Benefits     

SALARY: Grade 7-9 £23,764 - £32,331

Pride in our Borough: A Borough that works for everyone

As an Enforcement Agent at Maidstone Borough Council you will be part of a team who deal with the collection of monies owed. With a remit spanning diverse revenue streams, you will manage your own workload and deal with casework through to conclusion.

Making unsupervised visits to people who have defaulted on payments, you will seek to execute liability orders/warrants and either obtain the money owed or arrange and subsequently manage payments.

You may find yourself making enquiries to trace the location of people who have absconded or identifying and taking control of goods to the value of the debt. We will expect you to prepare detailed reports of all visits, cases, outcomes, and to liaise with customers.

To join our team, you will need relevant experience of working in a debt collection environment. We expect you to be qualified to a minimum of Level 2 in Taking Control of Goods, and to hold a current County Court Enforcement Agent Certificate. You must demonstrate detailed knowledge of the enforcement process for all debt types and have an understanding of insolvency legislation.

A good standard of literacy and numeracy is important for this role, as is a proven ability to manage conflict and deal with challenging customers. A full driving licence is also essential.

The Council considers this to be a customer focused role and the ability to converse at ease with customers adapting communication style to suit differing audiences and provide advice in accurate spoken English is fundamental to the role.

Maidstone Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employee and volunteers to share this commitment.

This is a full time position on a permanent contract.

For further information or to discuss this opportunity in more detail, please contact Sheila Coburn, Head of Mid Kent Revenues and Benefits on 01622 602093 or Hailey Roberts, Senior Enforcement Assistant on 01622 602261.

To apply for the position please visit https://www.maidstone.gov.uk/jobs and complete the online application form or by phone on 01622 602555.

Closing Date: Monday 30 August 2021

Interview Date: Thursday 9 September 2021

Council Benefits:  career average pension scheme, professional fee payment, flexible working (including opportunities for home working and job share), employee benefits package and generous leave entitlement.